MORE ON THE AIRCRAFT
BUYER’S AGENT SERVICE
The Important Connection Between
The Buyer’s Agent, His Client And The
Seller
By Brian M. Jacobson, Operations Director,
National Aircraft Appraisers Association
The connection between the buyer’s agent, his
client, and the seller is an important one, because
without that connection the buyer’s need for an
airplane cannot be satisfied. True, the buyer could
go it alone, but these days buying a used airplane
without the requisite expertise and devotion of
time and energy is fraught with peril.
The buyer’s agent’s sole function is to represent his
client to the best of his ability and to act solely for
the client as he works through the aircraft
purchase process. The process itself is complex
and many buyers aren’t even aware that there is
such a thing. I had a call last week from a newly
minted private pilot who expected to buy his first
aircraft like he would a used automobile. Needless
to say, using that logic this potential buyer was
heading for trouble.
A National Aircraft Appraisers Association (NAAA)
Buyer’s Agent will represent you – and only you - in
the purchase of your next airplane. Many aircraft
purchasers fall into the trap of believing that an
aircraft broker or sales person is acting in their
best interest. In reality, that can’t happen. The
sales person is committed to do the best job for
his or her client. He can’t work for both sides at
the same time.
The buyer’s agent walks a fine line in negotiating a
deal on behalf of his client. After all, he wants to
buy the right aircraft for his client, and when he
locates that aircraft it is in the client’s best interest
to make the deal. However, there are all kinds of
road blocks to stumble over.
The first is the fact that many aircraft owners have
yet to realize that many of the piston engine
aircraft have declined in value over the last 12
months. That especially applies to early model
aircraft that do not have the the newer-
configuration instrument panels. Buyers want late
model avionics, and those are typically found in
late model aircraft. So, there has been an increase
in demand for late model aircraft with new
technology avionics including flat panel displays,
and a decline in the popularity of older aircraft that
still sport the old fashioned panels. Many of those
aircraft cannot be upgraded to flat panel displays
due to mechanical or financial considerations.
If an owner truly believes that his aircraft is worth
more than it is it creates difficulties for the buyer,
who would like to purchase the aircraft at a fair
market price, and for the seller who would like to
sell the aircraft as quickly as possible.
So, the buyer’s agent has to use a great deal of
finesse in many instances to make the deal on the
aircraft that his client wants to buy. Sometimes it
doesn’t work out and the parties go their separate
ways, with the buyer’s agent moving on to the next
aircraft on his list, and the seller chalking up more
expenses maintaining the aircraft while he waits
for someone to come along and pay his price.
Another issue the buyer’s agent often has to work
around is the seller’s reluctance to fly the aircraft
to another airport for a prepurchase inspection,
especially when the only mechanic on the seller’s
airport is the one who has been maintaining the
aircraft under discussion for the last several years.
The seller will tell the buyer to bring his own
mechanic and do his inspection on the ramp, but
depending on the complexity of the aircraft that is
not feasible in most cases.
For many sellers it is too much to ask that the
aircraft be flown to the buyer’s home airport where
his mechanic can do the inspection in his own
shop, especially if it requires a long distance flight.
The seller is at a disadvantage in that case because
his mechanic is not close at hand to inspect the
items the buyer’s mechanic writes up. If the
buyer’s mechanic cannot or will not do the
inspection at the seller’s airport then another
mechanic local to the seller’s airport must be
found and the airplane flown to that shop.
The connection between the buyer, buyer’s agent,
and seller is extremely important. First, there must
be respect and trust between the parties for each
other’s issues. Too often a buyer who negotiates
for himself will alienate the seller by saying the
wrong things at the wrong time. Once that
happens the chances that a deal will be struck are
reduced tremendously, and if one is made it won’t
take much for the seller to cancel it.
The buyer’s agent is a professional who is a deal
maker. By the time he gets the deal to the contract
stage the seller should have enough insight to
understand that the agent wants nothing more
than to see the deal progress to the closing. If the
proper respect between the parties has developed
that is likely to happen.
At that point the buyer may be brought in and
introduced to the seller. With the negotiating done
the two can get together and discuss their flying
experiences, aircraft ownership, and a myriad of
other details of their lives, creating an increasing
awareness on the part of both parties that there is
no ill will in the agreement that the buyer’s agent
hammered out with the seller. The point should
then be apparent that this deal can be moved
through the remaining stages of the purchase
process with the parties working together to
finalize it, instead of against each other, a sure sign
that the sale will self-destruct.
There are some sellers who will insist that the deal
be constructed solely on their terms with no
consideration for the buyer. I am aware of one
dealer who tells anyone who is interested in
purchasing an airplane that he has for sale that he
will, under no circumstances, allow an aircraft to
leave his premises for a prepurchase inspection. It
is very difficult, if not impossible, for a long
distance buyer to work with that situation. The
prepurchase mechanic must be someone of the
buyer’s choosing, not the seller’s.
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The buyer’s agent is a professional who is a deal
maker. By the time he gets the deal to the contract
stage the seller should have enough insight to
understand that the agent wants nothing more
than to see the deal progress to the closing. If the
proper respect between the parties has developed
that is likely to happen.
At that point the buyer may be brought in and
introduced to the seller. With the negotiating done
the two can get together and discuss their flying
experiences, aircraft ownership, and a myriad of
other details of their lives, creating an increasing
awareness on the part of both parties that there is
no ill will in the agreement that the buyer’s agent
hammered out with the seller. The point should
then be apparent that this deal can be moved
through the remaining stages of the purchase
process with the parties working together to
finalize it, instead of against each other, a sure sign
that the sale will self-destruct.
There are some sellers who will insist that the deal
be constructed solely on their terms with no
consideration for the buyer. I am aware of one
dealer who tells anyone who is interested in
purchasing an airplane that he has for sale that he
will, under no circumstances, allow an aircraft to
leave his premises for a prepurchase inspection. It
is very difficult, if not impossible, for a long
distance buyer to work with that situation. The
prepurchase mechanic must be someone of the
buyer’s choosing, not the seller’s.
It is nearly impossible for the buyer or the buyer’s
agent to work with someone like this. If the seller
wants control of the entire sale process that should
send up all kinds of red flags warning buyers to
beware. The experienced buyer’s agent removes
these airplanes from consideration early in the
process and does not waste time with these
people.
The connection between the buyer’s agent and
client must begin early in the process. Once the
potential client has explained his needs it is up to
the buyer’s agent to provide enough insight that
the two can work together to reach the client’s
goal. For some it may take more conversation and
perhaps written detail than for others.
The buyer’s agent brings experience to the table
that the client does not possess and the fortitude
to see the deal through when the client is too busy
to deal with the day to day workings of the
purchase process. The process itself is lengthy,
time consuming, and sometimes nerve wracking.
It is important that each step be followed for
maximum success in the acquisition of any aircraft.
The buyer’s agent and the client must connect with
each other on the basis of the client’s wants and
needs. When dealing with used aircraft it is almost
impossible to find an airplane that will exactly
meet those specifications, but a successful
outcome will match the buyer with an aircraft that
is as close as possible while maintaining the
budget specified at the beginning of the process.
In my experience as a buyer’s agent perhaps the
best indication of the strong connection that can
occur between a buyer, buyer’s agent, and seller
occurred when 30 days after taking delivery of a
Mooney M20J for my client I received a call from
the selling broker. We discussed the airplane and
how it met my client’s expectations, and then I told
him that the glide slope had failed on the flight
home. My client had it repaired and the repair was
not expensive.
I was dumbfounded a week later when I received
in the mail a check from the selling broker for
$100. Along with the check was a note that while
he understood that the check probably would not
cover the entire repair the broker wanted my client
to know that neither he nor his client had any
knowledge that there was anything wrong with the
glide slope at the time the sale was made, and that
they had no intention of selling him an airplane
that had any defects.
That broker and I became good friends and even
after many years have intervened we
communicate with each other on a regular basis.
That there should be more people like him in this
business is a given, those who recognize the need
for fairness and openness in dealing with aircraft
sales. But even more importantly he understands
the need for the parties in a sale transaction to
connect with each other to make the transaction
successful.
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Valuation Company does not presently provide an
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